Unexpected Thank You: from the body shop

I had a clean accident record up until last December. Since then, I've been hit twice in almost the same spot. Both times, I took my car to a local body shop, Central Missouri Auto Body. They did a great job, the people were friendly, and during the transaction I found out I was connected to at least two people who work there. Small world.

Anyway, both times, I received a note in the mail to my home address from the body shop thanking me for trusting them with my car. Although the note was preprinted and I'm 90% sure the owner's signature was actually written by the office manager, the gesture was very much appreciated. I mean, how often do you get a snail-mail thank-you from your mechanic?

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This week's Thank You: The door closer

I have a reminder that goes off each Monday at 8:30am. The reminder says "Write a Thank You Note". I work in a large building, housing several hundred employees during our peak rush season. A large portion of the building is our warehouse, with conveyor belts whirring and totes strolling their merry way to the shipping stations. Within this large building, I work in an open configuration of desks and cubes in a fairly quiet area. Fairly quiet, that is, when the door to the room is closed. That door maintains the balance between concentration-enhancing white noise and a cacophony of heavy steps on concrete, snippets of conversation and the buzz of machinery. Maybe because my desk is closest to that door, or perhaps because I have the concentration of a gnat while I'm procrastinating, but my productivity drops to sloth-like levels when the door is left open by unaware (or less distraction-prone) co-workers. Many times have I looked at the door left ajar, will...

When in doubt, add chocolate

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It's All About Style

I'm a terrible sister. The fact that I haven't talked to my sister in months in no way means I don't care about her, her life or my nephew's latest Evel Knievel stunt. I blame a lot of things for my lack of talk-talk with my sister -- crazy schedules, current addiction to social networking sites, Harry Potter. But I think the real reason is much more psychological (aren't all the good reasons psychological?). Communication style. I'm a writer. She's a talker. I pick up a pen and paper or a keyboard. She picks up the phone. I think to talk. She talks to think. We are opposite communicators and therefore we have trouble connecting. This happens in all facets of life. Your boss. Your coworker. Your friends. Your lover. People communicate differently and unless you can give them information in the medium they digest it best, they probably will only get half the story. But if you can pick up on and cater to those communication styles, you are much more likely to ...

A Note of Thanks

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