Skip to main content

To thank-you note or not thank-you note?

In my day job, we purchased a mailing list for a prospect campaign. Purchasing lists gives me a wee bit of the heebie-jeebies just because we don't know for sure if someone filled out the survey that landed him on the list truthfully or let their two-year-old fill in the dots. But when it comes to getting your name out to people who don't know about you, sometimes buying a prospect list is the way to go. Anyway, as expected, a few people sent back the mailer asking to be taken off the list. This was much more appreciated than the people who sent back the blank forms, which our company had to pay postage for this time as well as when we use the list in the future. For the people who asked to be taken off the list, I'm happy to pay the postage to keep from wasting their time (and our money) in the future.

Because these people had taken the time to write a note asking me to remove their name, I wanted to make sure they knew I had done just that. So I wrote them a note thanking them for their time and letting them know I had personally removed their address. This could have two results:
1. It could be appreciated and the recipient wculd look favorably on the action as well as the brand I represent. Even if they aren't interested in the services now, perhaps they will remember this token when/if they are interested later.

2. It could be considered another waste of time/money/paper and the recipient could consider it a blatant disrespect for their wishes not to be contacted. They could then look on the brand I represent with frustration.
I opted for the politeness, hoping that few people would look down on the personal touch of letting them know the steps they requested were taken. I did not, however, include any kind of contact information (short of the logo on the note card) for fear they might think of it as a pitch. I'll let you know if that chain of thought blows up in my face.

Comments

Popular posts from this blog

Unchosen: The Graduation Invite

Sometimes I'm really bad at predicting which design a customer is going to choose. And that leaves me with some of my favorite designs unclaimed. I'm going to start highlighting some unclaimed designs here in the blog, as well as some of my favorite designs that were chosen. I'm pretty proud of my concoctions, and I want to show them off! I've been doing a lot of invitations lately, and they are a lot of fun. I'm sticking to the small, intimate parties (no Bridezillas here, please) like bachelorette and graduation parties. My customers have great ideas for themed parties and you just can't find invitations at Target for the "She Got Knocked Up" baby shower. Okay, I haven't done that one yet, but I bet it would be a blast! This unchosen design came from a recent graduation party invitation. The soon-to-be alma mater's colors were green and gold, and the graduate is a big fan of pink. That's where the color scheme came from. Because it was a ...

Finding Out How Similar We All Really Are

Story by Rossyyume Flickr CC BY NC ND I love stories. Especially people's stories. The stories they've created. The stories that created them. Stories were a big part of why I majored in Journalism. It was an excuse to listen to people tell their stories. As a 19-year-old soon-to-be Journalism student, my goal was to live in a tiny apartment with five cats and interview interesting people all day. And while it's probably best for everyone -- including the cats -- that the career muses didn't send me down that path, I am still drawn to the experiences of others and how they share those memories and ideas. It's fascinating to me that we now have so many ways to tell stories -- ours and others. So many ways to document our lives, the lives of the people we know and the people we pretend to be. With each story comes a chance to put ourselves in someone else's shoes. In doing so, we get a little more understanding of how similar we all are. Here are a few ...

This week's thank you: The person who makes time

Time by Stefanos Papachristou on Flickr CC BY NC I used to work at a bank where birthday and work anniversary notes from executives were part of the company culture. Even with about 350 people on staff, the executives made a point to know everyone who worked there. During my seven years at the company, I did informational interviews like mad. At least once a month, I picked up the tab for lunch to learn from someone I admired. Pretty much every executive at that organization made time for me at least once. I'm sure they weren't in it for the free lunch. These informational interviews provided me insight into everything from identifying skill sets to working to get myself into the right place at the right time. I've done a few interviews periodically since leaving that company with other people but short of an occasional LinkedIn update, I had lost touch with those executives. During the holiday rush, I ran into one of them at Target. That casual "hello" i...