More thank-you note tips

A post from The Church of the Customer is a great reminder of things to remember when writing a thank-you note, especially when representing your company to a prospective or current client. You shouldn't have to tell people to make sure they spell the person's name correctly, but I learned a long time ago my internal spell-check is not published by Webster and I really should double check anything I think is spelled correctly, especially when I'm not writing in Word.

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Unchosen: The Graduation Invite

Sometimes I'm really bad at predicting which design a customer is going to choose. And that leaves me with some of my favorite designs unclaimed. I'm going to start highlighting some unclaimed designs here in the blog, as well as some of my favorite designs that were chosen. I'm pretty proud of my concoctions, and I want to show them off! I've been doing a lot of invitations lately, and they are a lot of fun. I'm sticking to the small, intimate parties (no Bridezillas here, please) like bachelorette and graduation parties. My customers have great ideas for themed parties and you just can't find invitations at Target for the "She Got Knocked Up" baby shower. Okay, I haven't done that one yet, but I bet it would be a blast! This unchosen design came from a recent graduation party invitation. The soon-to-be alma mater's colors were green and gold, and the graduate is a big fan of pink. That's where the color scheme came from. Because it was a ...

Finding Out How Similar We All Really Are

Story by Rossyyume Flickr CC BY NC ND I love stories. Especially people's stories. The stories they've created. The stories that created them. Stories were a big part of why I majored in Journalism. It was an excuse to listen to people tell their stories. As a 19-year-old soon-to-be Journalism student, my goal was to live in a tiny apartment with five cats and interview interesting people all day. And while it's probably best for everyone -- including the cats -- that the career muses didn't send me down that path, I am still drawn to the experiences of others and how they share those memories and ideas. It's fascinating to me that we now have so many ways to tell stories -- ours and others. So many ways to document our lives, the lives of the people we know and the people we pretend to be. With each story comes a chance to put ourselves in someone else's shoes. In doing so, we get a little more understanding of how similar we all are. Here are a few ...

This week's thank you: The person who makes time

Time by Stefanos Papachristou on Flickr CC BY NC I used to work at a bank where birthday and work anniversary notes from executives were part of the company culture. Even with about 350 people on staff, the executives made a point to know everyone who worked there. During my seven years at the company, I did informational interviews like mad. At least once a month, I picked up the tab for lunch to learn from someone I admired. Pretty much every executive at that organization made time for me at least once. I'm sure they weren't in it for the free lunch. These informational interviews provided me insight into everything from identifying skill sets to working to get myself into the right place at the right time. I've done a few interviews periodically since leaving that company with other people but short of an occasional LinkedIn update, I had lost touch with those executives. During the holiday rush, I ran into one of them at Target. That casual "hello" i...

A Note of Thanks

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