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More thank-you note tips

A post from The Church of the Customer is a great reminder of things to remember when writing a thank-you note, especially when representing your company to a prospective or current client. You shouldn't have to tell people to make sure they spell the person's name correctly, but I learned a long time ago my internal spell-check is not published by Webster and I really should double check anything I think is spelled correctly, especially when I'm not writing in Word.

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