More thank-you note tips

A post from The Church of the Customer is a great reminder of things to remember when writing a thank-you note, especially when representing your company to a prospective or current client. You shouldn't have to tell people to make sure they spell the person's name correctly, but I learned a long time ago my internal spell-check is not published by Webster and I really should double check anything I think is spelled correctly, especially when I'm not writing in Word.

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Unchosen: The Graduation Invite

Sometimes I'm really bad at predicting which design a customer is going to choose. And that leaves me with some of my favorite designs unclaimed. I'm going to start highlighting some unclaimed designs here in the blog, as well as some of my favorite designs that were chosen. I'm pretty proud of my concoctions, and I want to show them off! I've been doing a lot of invitations lately, and they are a lot of fun. I'm sticking to the small, intimate parties (no Bridezillas here, please) like bachelorette and graduation parties. My customers have great ideas for themed parties and you just can't find invitations at Target for the "She Got Knocked Up" baby shower. Okay, I haven't done that one yet, but I bet it would be a blast! This unchosen design came from a recent graduation party invitation. The soon-to-be alma mater's colors were green and gold, and the graduate is a big fan of pink. That's where the color scheme came from. Because it was a ...

This week's thank you: The person who makes time

Time by Stefanos Papachristou on Flickr CC BY NC I used to work at a bank where birthday and work anniversary notes from executives were part of the company culture. Even with about 350 people on staff, the executives made a point to know everyone who worked there. During my seven years at the company, I did informational interviews like mad. At least once a month, I picked up the tab for lunch to learn from someone I admired. Pretty much every executive at that organization made time for me at least once. I'm sure they weren't in it for the free lunch. These informational interviews provided me insight into everything from identifying skill sets to working to get myself into the right place at the right time. I've done a few interviews periodically since leaving that company with other people but short of an occasional LinkedIn update, I had lost touch with those executives. During the holiday rush, I ran into one of them at Target. That casual "hello" i...

This week's Thank You: The door closer

I have a reminder that goes off each Monday at 8:30am. The reminder says "Write a Thank You Note". I work in a large building, housing several hundred employees during our peak rush season. A large portion of the building is our warehouse, with conveyor belts whirring and totes strolling their merry way to the shipping stations. Within this large building, I work in an open configuration of desks and cubes in a fairly quiet area. Fairly quiet, that is, when the door to the room is closed. That door maintains the balance between concentration-enhancing white noise and a cacophony of heavy steps on concrete, snippets of conversation and the buzz of machinery. Maybe because my desk is closest to that door, or perhaps because I have the concentration of a gnat while I'm procrastinating, but my productivity drops to sloth-like levels when the door is left open by unaware (or less distraction-prone) co-workers. Many times have I looked at the door left ajar, will...

A Note of Thanks

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